In the volatile business landscape of today, the key to standing apart lies in harnessing the power of rapidly-growing technologies while keeping the customer's experience at the forefront. AI Expert, New Consumer Expert, and globally-renowned keynote speaker, Matt Britton, merges incisive industry insights with high-energy storytelling to help corporate communities navigate the choppy waters of these pressing business issues.
Matt’s profound understanding of artificial intelligence and it's real-world applications gives him a unique vantage point, which he brings into his dynamic keynote presentations. He not only explains the importance of automating customer service with AI but also provides a practical roadmap to do it effectively.
Many businesses today recognize the necessity of AI-first customer service, but the ones that stand out have successfully integrated AI to create exceptional customer experiences. Matt emphasizes training AI effectively, whether it's by uploading comprehensive knowledge bases or building custom AI models, particularly to ensure accurate and helpful responses. Artificial intelligence, after all, is only as effective as the data it's been trained on.
But using AI is not merely about efficiency and accuracy. Matt delves into the significance of infusing empathy into automation. He discusses how the right prompts can make AI responses sound more empathetic and human-like. This humanization of technology forms an essential part of his keynote addresses.
And how exactly can businesses harness AI's potential? Matt Britton suggests converting FAQs into detailed SOPs, creating efficient call center scripts, and employing AI to handle difficult customers. Yet he also underscores that, while AI can efficiently handle straightforward inquiries, a human touch remains indispensable for complex issues. These require human reasoning, emotional intelligence, and that personal touch that technology cannot replicate.
The keynote speaker advocates for a successful integration of AI and human agents as the secret to exceptional customer service. Navigating this precarious balance between automation and human interaction sits at the heart of his addresses. Matt makes it clear: AI alone is not a game-changer anymore; it's how businesses use AI that sets them apart.
Having consulted for more than half of Fortune 500 companies, Matt Britton brings a formidable experience to the table. His
entrepreneurial background as the CEO of Suzy, a market research software platform that has raised over $100 Million, endows him with a unique blend of thought leadership and practical experiences.
Creating an engaging learning atmosphere, Matt’s high-energy storytelling approach keeps his audience captivated from start to finish. The dynamism he brings for corporate audiences at workshops, offsites, and conferences sets him apart. More importantly, Matt tailors his presentations to address the challenges, opportunities, and unique dynamics of the audience’s sector and makes a tangible difference to their understanding and future actions.
All these aspects make Matt Britton’s keynotes not just illuminating, but also deeply impactful. He convincingly enables corporations to grasp how to convert AI from “just another tool” into a potent weapon for exceptional customer service. His reflections on automating customer service with AI and maintaining a personalized,
customer-centric approach form a practical guide for businesses navigating this promising yet intricate terrain.
Matt Britton continues to deliver on the biggest stages worldwide, helping businesses navigate pressing business challenges and open up new avenues of growth. His transformative insights into business, technology, culture, and society can unlock a new level of
understanding and performance for your team.
If you're ready to equip your team with the tools, knowledge, and inspiration that will put you ahead of the curve, contact Matt today. Find out more about his keynote speaking platform and discover how your organization can rise to meet the challenges of the present, and seize the opportunities of the future. Step into the future, armed with insights from one of the world's leading authorities on AI and emerging technologies, Matt Britton.
Contact Matt Britton to inquire about speaking availability for an upcoming corporate conference, offsite, or workshop you are planning.
